Electronics Performance Guarantee

30 Day Electronics Performance Guarantee

30 Day Performance Guarantee

At Rock Bottom Golf, your satisfaction is our top priority! If for any reason you are not completely satisfied with your qualifying purchase, you may return that product for full store credit. Look for the 30 Day Performance Guarantee icon for all qualifying electronics.

Terms Checklist Guidelines

Terms and Conditions

To return an item, contact our customer service department at Support@RockBottomGolf.com within 30 days of purchase.

The 30 Day Performance Guarantee is limited to one store credit return. All return shipping costs are the customer’s responsibility. A copy of the original sales receipt is required for store credit. Prior written approval and return authorization (RA) number is also required prior to returning any electronics back to Rock Bottom Golf. Any return that has been deemed damaged and/or displays excessive wear may not be returned. Electronics must be returned with all components and packaging as originally purchased including original batteries and accessories, in like new condition. Rock Bottom Golf has final say for failure to meet product conditions under this program. Cash refunds will not be issued.

If your item does not qualify for return under the program's guidelines, our customer service team will contact you with reasoning for non-acceptance and the item will be returned to you.

Rock Bottom Golf reserves the right to modify, change, or cancel this program at any time without notice.

Checklist

Please complete the checklist below and insert in your return box

▢ Do you have the original receipt?

▢ Is the return within 30 days from the date the item was ordered?

▢ Does your return item meet our return condition requirements under our performance guarantee policy? (See below for details)

▢ Does your device power on?

▢ Is the return in original working condition and free from damages, such as but not limited to scratches, dents, excessive wear, water damage?

▢ Does the return have all the original items, such as original battery, accessories, original packaging?

▢ Has Customer Service issued you a return authorization (RA) number?

Guidelines to Return

  • The 30 day Guarantee is limited to only one store credit return from the original purchase only!
  • All return shipping costs are the customer’s responsibility.
  • Prior approval and return authorization (RA) number is required prior to returning any club back to Rock Bottom Golf.
  • Any return that has been damaged and/or displays excessive wear may not be returned.
  • Electronics must be returned with originally purchased battery, accessories and in like new condition.
  • Rock Bottom Golf has final say for failure to meet product conditions under this program.
  • Cash refunds will not be issued.

Personalization Policy

Rock Bottom Golf – Personalization Policy

Our Policy: Our personalization policy is designed to promote freedom of expression, but also to protect against expressions of hate or promotion of harm towards others. Customer order requests will be honored if they fall within the policy guidelines. Rock Bottom Golf must also ensure that the rights of any team, player, or organization are not infringed upon.

Additionally, all personalized orders are final and as is. Returns and refunds are not allowed and therefore, you must ensure that your design is correct upon submission.

The Rules:

  1. All personalized orders are final and as is and cannot be returned.
  2. Rock Bottom Golf Cannot:
    • Create and/or embroider the name of a City or State while using the color schemes of any sports teams or academic institutions
    • Embroider any known or recognized championship series or event (i.e. “Super Bowl Champs, World Series Champs, BCS Champs, etc.) that we are not licensed to do so.
    • Embroider any name/logo that is Trademarked or Copyright Protected, without express written consent from the trademark or copyright holder
      • This includes use of socially recognized media pop culture references that are trademarked or otherwise legally protected, even if abbreviated.
    • Embroider any celebrity or sports figures “hashtags” or other social media tags
    • Embroider any artistic media references or intellectual properties such as those found in the music/movie/television/video game/literature industries. This includes, but is not limited to:
      • Artist names, albums, and lyrics
      • Movie or Television references related to the intellectual property or actors
      • Any reference to video game properties or logos, etc.
    • Embroider any “gang” related activities such as “gang” names or “gang” symbolisms.
    • Embroider illicit or illegal drugs, drug symbols or words.
    • Embroider racist, sexist, explicit content, profanities, foul language or otherwise offensive material
    • Embroider material that could be construed as discriminatory to any race, creed, religion, age, person with disability or any other characteristic protected by law

Rock Bottom Golf thanks you for cooperating with the above guidelines.