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Track Your Order:

Please note that most orders placed before Noon Eastern will ship the same day. Orders placed after Noon Eastern will ship the NEXT BUSINESS DAY. Please allow 24 hours after order placement to view tracking results. Orders that choose the economy shipment method are not eligible for same day shipping. Please allow up to 3 days for these orders to ship.

When your order ships, an email with tracking information will be sent to the email address you used to place your order. To check the status of your order click here or if you have an account with us, you can also Sign In to track your order. *Please note orders that ship from the manufacturer and personalized items take additional processing days as indicated on the item page and checkout. In addition; if you have been contacted for a order verification, please reply immediately to prevent further order verification delays*

Product Returns:

Please Click Here to review our return policy and instructions.

FAQ Section

Please Click Here to review other frequently asked questions.

Customer Service by Email

Support@RockBottomGolf.com

Personalization Policy

Rock Bottom Golf – Personalization Policy

Our Policy: Our personalization policy is designed to promote freedom of expression, but also to protect against expressions of hate or promotion of harm towards others. Customer order requests will be honored if they fall within the policy guidelines. Rock Bottom Golf must also ensure that the rights of any team, player, or organization are not infringed upon.

Additionally, all personalized orders are final and as is. Returns and refunds are not allowed and therefore, you must ensure that your design is correct upon submission.

The Rules:

  1. All personalized orders are final and as is and cannot be returned.
  2. Rock Bottom Golf Cannot:
    • Create and/or embroider the name of a City or State while using the color schemes of any sports teams or academic institutions
    • Embroider any known or recognized championship series or event (i.e. “Super Bowl Champs, World Series Champs, BCS Champs, etc.) that we are not licensed to do so.
    • Embroider any name/logo that is Trademarked or Copyright Protected, without express written consent from the trademark or copyright holder
      • This includes use of socially recognized media pop culture references that are trademarked or otherwise legally protected, even if abbreviated.
    • Embroider any celebrity or sports figures “hashtags” or other social media tags
    • Embroider any artistic media references or intellectual properties such as those found in the music/movie/television/video game/literature industries. This includes, but is not limited to:
      • Artist names, albums, and lyrics
      • Movie or Television references related to the intellectual property or actors
      • Any reference to video game properties or logos, etc.
    • Embroider any “gang” related activities such as “gang” names or “gang” symbolisms.
    • Embroider illicit or illegal drugs, drug symbols or words.
    • Embroider racist, sexist, explicit content, profanities, foul language or otherwise offensive material
    • Embroider material that could be construed as discriminatory to any race, creed, religion, age, person with disability or any other characteristic protected by law

Rock Bottom Golf thanks you for cooperating with the above guidelines.