Frequently Asked Questions

Q. What is the return policy?

A. To view our return policy Click Here!

Q. Where can I find shipping/handling info & rate charts?

A. To view our Domestic Rates Click Here! To view our International Rates Click Here!

 Q. What is RockBottomGolf's pricing policy?

A. From time to time errors and typos occur. RockBottomGolf reserves the right to correct these errors on the web site, email, banner ads & any other web related media along with all in-store pricing. For pricing related questions please contact Customer Service at Support@RockBottomGolf.com.

If the price of the exact item you purchased is lowered within 7 days we will give you a Store Credit for the difference. To qualify, the item must be the exact same and be in stock, also it has to be a drop in the price itself not due to a new promotion or discount we are offering. If you missed a Rock Bottom deal, we cannot refund you the difference on a later purchase. With that said, all of our prices are GUARANTEED to be the LOWEST price at the time of purchase!

Personalization Policy

Rock Bottom Golf – Personalization Policy

Our Policy: Our personalization policy is designed to promote freedom of expression, but also to protect against expressions of hate or promotion of harm towards others. Customer order requests will be honored if they fall within the policy guidelines. Rock Bottom Golf must also ensure that the rights of any team, player, or organization are not infringed upon.

Additionally, all personalized orders are final and as is. Returns and refunds are not allowed and therefore, you must ensure that your design is correct upon submission.

The Rules:

  1. All personalized orders are final and as is and cannot be returned.
  2. Rock Bottom Golf Cannot:
    • Create and/or embroider the name of a City or State while using the color schemes of any sports teams or academic institutions
    • Embroider any known or recognized championship series or event (i.e. “Super Bowl Champs, World Series Champs, BCS Champs, etc.) that we are not licensed to do so.
    • Embroider any name/logo that is Trademarked or Copyright Protected, without express written consent from the trademark or copyright holder
      • This includes use of socially recognized media pop culture references that are trademarked or otherwise legally protected, even if abbreviated.
    • Embroider any celebrity or sports figures “hashtags” or other social media tags
    • Embroider any artistic media references or intellectual properties such as those found in the music/movie/television/video game/literature industries. This includes, but is not limited to:
      • Artist names, albums, and lyrics
      • Movie or Television references related to the intellectual property or actors
      • Any reference to video game properties or logos, etc.
    • Embroider any “gang” related activities such as “gang” names or “gang” symbolisms.
    • Embroider illicit or illegal drugs, drug symbols or words.
    • Embroider racist, sexist, explicit content, profanities, foul language or otherwise offensive material
    • Embroider material that could be construed as discriminatory to any race, creed, religion, age, person with disability or any other characteristic protected by law

Rock Bottom Golf thanks you for cooperating with the above guidelines.